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Privacy Policy

Privacy Policy

Effective Date: July 2023

This Privacy Policy explains how we collect, use, disclose, and safeguard your (website visitors, customers, and users) personal information when you use our services or visit our website (collectively, the “Services”). Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it. By accessing or using our Services, you agree to the terms of this Privacy Policy.

If you do not consent to the usage of your information as outlined in this Privacy Policy, please refrain from using the Website. If you have any inquiries concerning this Privacy Policy, please feel free to get in touch with us via by referring to the Contact Us section.

  1. Information We Collect
  2. Cookie Usage
  3. Data Security
  4. Your Choices
  5. Third-Party Links and Services
  6. Children’s Privacy
  7. Changes to This Privacy Policy
  8. Your Rights

1.0 Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, such as your name, email address, postal address, phone number, and other contact or identifying information. We may also collect personal information through your interactions with our Services, including when you communicate with us, submit forms, or make purchases.

Sensitive personal information such as IP addresses are collected or processed by visiting our website. Additional information is voluntarily collected when provided to use directly in turn for products, services, or knowledge.

We collect certain information when you visit and use our services such as IP address, browser and device characteristics, language preferences, and country location.

Payment Data: When you make online purchases, we may collect the necessary data to process your payment securely. However, please note that we do not store credit card information specifically, unless it is provided by you. Payment processing when done through the online store is handled by PayTrace, a trusted third-party payment processor. To understand how PayTrace handles and protects your payment data, we encourage you to review their privacy notice, available at: https://paytrace.com/privacy.html

Categories of Information Collected:

  1. Identifiers and personal information (Name, telephone number, email address, current organization, titles, and other fields when voluntarily filled out in forms. IP addresses when visiting our website.
  2. Commercial Information when placing an order: purchase history and payment information including shipping and billing address.
  3. Geolocation: County and city.

1.2 Usage Data and Analytics

We may collect certain technical information automatically when you visit our website. This may include your IP address, device information, browser type, operating system, referral source, pages visited, duration of page visit, and other basic usage details. We may also use cookies and web beacons to collect information about your interactions with our Services.

1.3 How We Use Your Information

Browsing our website:  Our website automatically detects browser information when visiting our website. Data collected during your visit includes common information such as the webpage you accessed, the time and duration of your visit, the pages you viewed, and the IP address to identify the city from which you are accessing the site to customize experiences to different geographical locations. We also utilize browsing data to generate aggregated statistics, gain insights into user interests for the purpose of enhancing various aspects of our websites, provide troubleshooting services, and personalize the website experience for returning users. Additionally, we analyze the browsing data to examine traffic patterns, maintain or restore website security, and detect and rectify technical errors.

We may use the information we collect from you for various purposes, depending on how you interact with our website and services, including:

  1. Providing, maintaining, and improving our Services.
  2. Creating accounts when enquiring and placing an order for our services and products
  3. Communicating with you and responding to your inquiries when appropriate.
  4. Sending you important updates, newsletters, and marketing communications if you have opted in.
  5. To manage and fulfill your orders and requests.
  6. We process your information to enable account creation, authentication, and maintenance for smooth user account functionality. This includes allowing you to create and log in to your account and ensuring its proper functioning.
  7. We may analyze user data to identify usage trends to enhance your experience with our Services.
  8. We may process your information to fulfill our legal obligations, including cooperation with law enforcement or regulatory agencies.
  9. Conducting research and analysis to better understand our users and improve our Services.

1.4 When and With whom do we share Your Information

We do not sell personal information to third parties.

  1. We may disclose your data with trusted vendors and third-party service providers who perform services on our behalf and need access to your information for that specific purpose. Categories of third parties:
    1. Website hosting services
    2. Payment Processors and shipping services
    3. Data processors
    4. Data Analytics Services
    5. Communication and Collaboration Tools

These entities are committed to protecting your data.

  1. In connection with a merger, acquisition, or sale of all or a portion of our assets.
  2. To comply with legal obligations, enforce our policies, or protect our rights, property, or safety.
  3. In aggregated or de-identified form that does not directly identify you.
  4. For some international requests, we may need to transfer your data to our international distributors located in other countries. These distributors act as authorized representatives of Salimetrics and assist us in providing our products and services. By using our website and services, you acknowledge and agree that your information may be transferred to, processed, and stored in these countries.

2.0 Cookie Usage

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and enhance your browsing experience. Cookies may store information about your preferences or other information that you provide while visiting a website.

User Sessions: Our website utilizes cookies to manage user sessions effectively. When you visit our website, a session ID is generated and stored in a temporary cookie. This session ID allows us to associate your actions and data with your specific session, enabling features such as saving your personalized settings and maintaining form data. Session cookies are temporary. They do not collect or store any personally identifiable information. By using session cookies, we aim to provide you with a seamless and personalized browsing experience. Please note that you have the option to disable or delete session cookies through your browser settings, although this may affect your ability to use certain features on our website.

Analytics Cookies: These cookies provide insights into user interaction on our website, including metrics such as visitor count, traffic source, bounce rates, and language preference, helping us better understand our website usage.

2.1 How We Use Cookies

You can manage and control cookies through your browser settings. You can choose to accept or reject cookies or delete specific cookies already stored on your device. Please note that disabling cookies may affect the functionality and performance of our website.

2.2 Third-Party Websites

Our website may contain links to third-party websites. This Cookie Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

2.3 You can change your cookie preference at any time here.

Change privacy settings

Privacy settings history

Revoke consents

3.0 Data Security

Salimetrics takes reasonable measures to protect user information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute data security.

4.0 Your Choices

You have certain rights and choices regarding your personal information. You may update or correct your information by contacting us.  Additionally, users can opt-out of receiving promotional emails or newsletters by following the unsubscribe instructions provided in the emails or contact support@salimetrics.com

6.0 Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us, and we will promptly delete it.

7.0 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be indicated at the top. Your continued use of our Services after any such changes constitutes your acceptance of the updated Privacy Policy. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at support@salimetrics.com.

8.0 Your Rights     

As a user of our services, you have certain rights regarding your personal information. We are committed to upholding these rights and ensuring that you can exercise them effectively. Here is a summary of your rights:

Right to Access: You can request access to the personal information we hold about you.

Right to Rectification: If your personal information is inaccurate or incomplete, you can request its correction or completion.

Right to Erasure: Under certain circumstances, you can request the deletion of your personal information.

Right to Restrict Processing: In certain situations, you can request that we limit the processing of your personal information.

Right to Data Portability: Where applicable, you can request a copy of your personal information in a portable format.

Right to Object: You can object to the processing of your personal information in certain cases.

Right to Withdraw Consent: If we rely on your consent for processing, you can withdraw it at any time.

Right to Lodge a Complaint: If you have concerns about our privacy practices, you can lodge a complaint with the relevant data protection authority.

Account Information

To review or modify the information in your account or to deactivate your account, please log in to your account settings and update your user account accordingly. You may also contact us directly in writing.

California Residents: Attention California Residents: The “Shine The Light Law” (California Civil Code) allows our California resident users to request and receive, once a year and at no cost, information about any categories of personal information, if applicable, that we have disclosed to third parties for direct marketing purposes, as well as the names and addresses of all third parties with whom we have shared personal information during the previous calendar year. If you are a California resident and wish to exercise this right, kindly submit a written request to us using the contact details provided below.

For users who are California residents and under the age of 18 have the right to request and obtain the removal of content and information they have personally posted as user content on the Services.

For any requests or questions regarding your rights or our privacy practices, please contact us using the information provided below. We will respond in a timely manner and in accordance with applicable data protection laws.

Please note that we may need to verify your identity before processing your request to protect your personal information.

For Visitors Outside of the United States:

Salimetrics, LLC is United States-based and may process your information when placing an order or requiring technical assistance, regardless of where you use our Services or provide information to us. Depending on the request, this may require assistance from our service providers both within and outside the United States.

Contact Us

If you have any questions, concerns, or requests regarding this California Privacy Policy, our general Privacy Policy, or our privacy practices, please contact us at support@salimetrics.com.

Monday—Friday, 8 a.m.—5 p.m. EST

Tel: (800).790.2258

Fax: 814.234.1608

Shipping Address:

Salimetrics, LLC

101 Innovation Boulevard

Suite 302

State College, PA 16803

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