1.0 Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly to us, such as your name, email address, postal address, phone number, and other contact or identifying information. We may also collect personal information through your interactions with our Services, including when you communicate with us, submit forms, or make purchases.
Sensitive personal information such as IP addresses are collected or processed by visiting our website. Additional information is voluntarily collected when provided to use directly in turn for products, services, or knowledge.
We collect certain information when you visit and use our services such as IP address, browser and device characteristics, language preferences, and country location.
Payment Data: When you make online purchases, we may collect the necessary data to process your payment securely. However, please note that we do not store credit card information specifically, unless it is provided by you. Payment processing when done through the online store is handled by PayTrace, a trusted third-party payment processor. To understand how PayTrace handles and protects your payment data, we encourage you to review their privacy notice, available at: https://paytrace.com/privacy.html
Categories of Information Collected:
- Identifiers and personal information (Name, telephone number, email address, current organization, titles, and other fields when voluntarily filled out in forms. IP addresses when visiting our website.
- Commercial Information when placing an order: purchase history and payment information including shipping and billing address.
- Geolocation: County and city.
1.2 Usage Data and Analytics
We may collect certain technical information automatically when you visit our website. This may include your IP address, device information, browser type, operating system, referral source, pages visited, duration of page visit, and other basic usage details. We may also use cookies and web beacons to collect information about your interactions with our Services.
1.3 How We Use Your Information
Browsing our website: Our website automatically detects browser information when visiting our website. Data collected during your visit includes common information such as the webpage you accessed, the time and duration of your visit, the pages you viewed, and the IP address to identify the city from which you are accessing the site to customize experiences to different geographical locations. We also utilize browsing data to generate aggregated statistics, gain insights into user interests for the purpose of enhancing various aspects of our websites, provide troubleshooting services, and personalize the website experience for returning users. Additionally, we analyze the browsing data to examine traffic patterns, maintain or restore website security, and detect and rectify technical errors.
We may use the information we collect from you for various purposes, depending on how you interact with our website and services, including:
- Providing, maintaining, and improving our Services.
- Creating accounts when enquiring and placing an order for our services and products
- Communicating with you and responding to your inquiries when appropriate.
- Sending you important updates, newsletters, and marketing communications if you have opted in.
- To manage and fulfill your orders and requests.
- We process your information to enable account creation, authentication, and maintenance for smooth user account functionality. This includes allowing you to create and log in to your account and ensuring its proper functioning.
- We may analyze user data to identify usage trends to enhance your experience with our Services.
- We may process your information to fulfill our legal obligations, including cooperation with law enforcement or regulatory agencies.
- Conducting research and analysis to better understand our users and improve our Services.
1.4 When and With whom do we share Your Information
We do not sell personal information to third parties.
- We may disclose your data with trusted vendors and third-party service providers who perform services on our behalf and need access to your information for that specific purpose. Categories of third parties:
- Website hosting services
- Payment Processors and shipping services
- Data processors
- Data Analytics Services
- Communication and Collaboration Tools
These entities are committed to protecting your data.
- In connection with a merger, acquisition, or sale of all or a portion of our assets.
- To comply with legal obligations, enforce our policies, or protect our rights, property, or safety.
- In aggregated or de-identified form that does not directly identify you.
- For some international requests, we may need to transfer your data to our international distributors located in other countries. These distributors act as authorized representatives of Salimetrics and assist us in providing our products and services. By using our website and services, you acknowledge and agree that your information may be transferred to, processed, and stored in these countries.
Contact: Salimetrics (USA)